Payment Policy

At Your Chicago Concierge, we strive to provide seamless reservation services for our clients. Please note the following payment policy:

Booking Fees:

A non-refundable booking fee applies to reservations made through Your Chicago Concierge. This fee covers the administrative costs associated with securing your bookings and creating personalized itineraries.

Client Responsibility:

It is the responsibility of the client to pay for any additional charges or fees associated with restaurant/activity reservations, including but not limited to, meal costs, ticket prices, and service fees.

Clients will receive separate invoices for any additional payments required for their reservations. These invoices will be sent after the initial booking request has been processed.

Notification of Additional Payments:

Clients will be notified in advance of any additional payments that may be required for their reservations. We will communicate all relevant details, including the amount due, payment methods accepted, and payment deadlines.

Payment Authorization:

By submitting a booking request to Your Chicago Concierge, clients authorize us to facilitate payments on their behalf for confirmed reservations. This includes processing payments for any additional charges incurred during the booking process.

Payment Security:

Your Chicago Concierge takes the security of your payment information seriously. We use industry-standard encryption and security protocols to protect your financial data and ensure safe transactions.

Cancellation and Refund Policy:

Please refer to our cancellation policy for information on refunds and cancellations. Any applicable cancellation fees or refund amounts will be communicated to clients at the time of cancellation.

By using the services provided by Your Chicago Concierge, clients agree to comply with our payment policy and acknowledge their responsibility for all charges incurred during the reservation process.